Will you be covering plaster in cold climate ?
You bet, we are based in Canada, and we know a fair bit what cold means ! Last updated: Wed, Apr 2 2014 3:02 pm EDT
Can i choose between streaming and physical DVD ?
If you back at 50$ level and up, you’ll have the possibility to choose to get our DVD in streaming or physical copy or both ! Last updated: Wed, Apr 2 2014 3:01 pm EDT
When do you hope to publish/ship the finished DVD?
Since we will be following a real world project for some parts of the video, our timeline is linked to the progress of this construction. If nothing delays us, we will be shooting on site by the end of June. Then July should be enough to edit the all thing. So we may be shipping by August. But to be extra careful, and since delays can occur in construction, we’ve put September in the rewards description to give us enough head room. Last updated: Wed, Apr 2 2014 3:02 pm EDT
How many times and how long will i be able to watch the streaming of all those DVDs ?
We want you to be able to watch as many times as you need to. Re-watching particular section is a must in an how-to dvd. You can be sure you will able to get back to it as many times as it is necessary for you to grasp all the information. In term of duration, we are working hard for you to get access to the content forever. We are looking at different solutions right now and are open to suggestions. It will be at least several years of accessibility. Of course it all depends of the streaming provider and its policies. But be assure that we are aiming to a FOREVER option for everybody ! Last updated: Thu, Apr 3 2014 2:42 pm EDT
Current Estimated Shipping Date: October 2014
The production was delayed
Last Updated At: 08/20/14What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.